Privacy Policy

This policy explains what personal information Solent Locksmiths collects when you contact us or use this website, how we use it, and the rights you have over it. We only ask for what we need to answer your enquiry and carry out any work you ask us to do.

Who we are

Solent Locksmiths (“we”, “us”, “our”) is a local locksmith business operating from two stores — one in Hedge End and one in Park Gate — serving Southampton and the wider Solent area. We are the “data controller” responsible for your personal information under UK data protection law.

Company: Solent Locksmiths Limited, a company registered in England and Wales under company number 03166895.
Registered office: 11 Middle Road, Park Gate, Southampton, SO31 7GH.
Contact: 01489 886 656 · info@solentlocksmiths.co.uk

What information we collect

Information you give us — when you call, email, or fill in an enquiry or contact form, we may collect your name, telephone number, email address, the address where work is needed, and any details you provide about your enquiry or the job.

Information we collect automatically — like most websites, our site may collect limited technical information such as your IP address, browser type and pages visited, through cookies and similar technology (see “Cookies” below). We use this to keep the site working and to understand how it is used.

We do not knowingly collect information from children, and we do not collect special-category (sensitive) data through this website.

How we use your information

We use your information to:

• respond to your enquiry and provide quotes;
• arrange and carry out the locksmith, key-cutting, safe, engraving or related work you ask us to do;
• keep records of work carried out and payments;
• contact you about your enquiry or job; and
• maintain and improve our website and services.

Our lawful bases for using your information are: your consent (for example, when you choose to contact us); the performance of a contract (to carry out work you have requested); our legitimate interests (to run and improve our business and respond to enquiries); and, where relevant, legal obligations (such as keeping accounting records).

Cookies

Cookies are small files stored on your device. Our website uses only the cookies it needs to function correctly. If we use analytics cookies (for example, to measure how many people visit each page), these are used only in aggregate and never to identify you personally.

You can control or delete cookies through your browser settings, and set your browser to refuse them. Some parts of the site may not work as intended if you do.

Who we share it with

We do not sell your personal information, and we do not share it for anyone else’s marketing. We may share it only where necessary with:

• trusted service providers who help us run our business and website — for example, our website host and IT support (our website is built and hosted on our behalf by Avent Marketing) and our email provider — who may only use it to provide their service to us;
• professional advisers such as our accountant, where needed; and
• authorities or other third parties where we are required to do so by law.

How long we keep it

We keep enquiry and customer information only for as long as we need it: to answer your enquiry, complete any work, honour any guarantee, and meet our legal and accounting obligations. Records relating to work and payments are typically kept for up to six years to meet tax and accounting requirements, after which they are securely deleted or destroyed.

Keeping your information secure

We take appropriate measures to keep your information secure and to prevent unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect your information and to deal quickly with any issue if one arises.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information, or restrict how we use it, in certain circumstances;
• object to us using your information, and to withdraw any consent you have given; and
• ask us to transfer your information to another provider where applicable.

To exercise any of these rights, please contact us at info@solentlocksmiths.co.uk or on 01489 886 656. We will respond within the time limits set by law.

Complaints

If you are unhappy with how we have handled your personal information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date above.